| Hours of operation
Mon to Fri – 6.30pm to 8.00am
Sat and Sun – 24 hours
Bank Holidays – 24 hours
How the service works
A call handler will take your details including telephone number, name, current location (usually your home address) and your registered GP details. They will also take some basic details about the reason for your call so that your call can be prioritised.
In the event that there are a number of return telephone calls to be made a nurse or doctor will telephone you back and discuss your symptoms to try to identify the best course of action. Around half of our callers receive telephone advice and the reassurance that this provides is often sufficient.
The remaining callers are invited to see a clinician in a local Bay Urgent Care Treatment Centre and an appointment time is agreed at the end of the telephone call. Patients can be seen in one of two Centres:
Please note: all calls to and from Bay Urgent Care are voice recorded.
Click here to download our service leaflet (PDF, opens in new window)